All Prices Include UK Delivery and VAT
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Open Mon - Fri 8:30am - 4:45pm

Terms & Conditions

About Us
AUTOPA LTD are dedicated to satisfaction. If you have any suggestions or comments for improvement please email us using the link on the store page.

Our Contact details:
Cottage Leap
Warwickshire CV21 3XP
Phone: 01788 550556
Fax: 01788 550265
Company Registration: 3428445
Our VAT Registration Number 705 4741 46

Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Switch/Maestro, Delta and Mastercard. You may send your credit card information via phone, fax, postal mail or over the Internet. Alternatively you can post a cheque. Delivery will not be despatched until payments have cleared.

We do not hold your credit or debit card details - they are all processed by Protx & HSBC Bank PLC.

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from

  • As your product is shipped from our warehouse we will send you a despatch confirmation email.

  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock.

  • Our inability to obtain authorisation for your payment.

  • The identification of a pricing or product description error.

  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.

Description of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery datesand times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


We accept Great British Sterling only.

Shipping And Handling
We offer Free Delivery within the UK.
Upon receipt of order and payment, delivery will be within 5-10 business days.  If for some reason we are unable to fulfil the order within this time frame Autopadirect will contact you to discuss.

We can deliver Internationally, but unfortunately are not yet able to process this through our shop. Please contact us via email: or via telephone on 01788 550556 between 8:30am and 4:45pm from Monday to Friday for a quote.

Back Orders
If your item is not in stock, we will make the order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK, 20% VAT is included in the price.

The prices shown in your shopping basket are for goods with the vat charged and with it excluded.

Credit Card Security
We do not hold your credit or debit card details - we never even get to see them as they are all processed by Protx & HSBC Bank PLC.

We guarantee your satisfaction.
All AUTOPA and VELOPA products are warranted for twelve months.
The warranty does not extend to consequential costs resulting from fault clearance, in particular freight and travel costs, loss of earnings, expenses etc.
AUTOPA LTD will not accept responsibility for any damage or injury caused by misue or non-observance of user instruction sheets.
The warranty covers repair or replacement of the product.
If goods are deemed faulty, customers should advise us immediately and before installation. We will then effect collection at our cost and replacement goods supplied within 5-10 days.  If a fault develops after installation we will arrange to visit the site and discuss with you how to proceed.

Replacement Terms

Where goods are returned due to perceived faults, AUTOPA LTD will quarantine these items in a designated area as laid down in ISO 9001:2000. A response will be made to the customer and faulty items will be disposed of or replaced.
In the event of any problems occurring within the guarantee period please contact us on 01788 550556 or via

Returns Policy & Cancellation Terms

Please note that you are entitled to cancel the contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the Products. This is called the 'cooling off period'. 

This right does notapply to certain items such as:

  • Any item that is made from materials that may be distorted if installed
  • Any item that is made or customised to order.

To exercise your cancellation right, you should follow the instructions in the 'Returns Policy' below.
You have a legal responsibility to keep the items in resaleable condition and in your possession until they are returned to us.  This includes, for example, keeping any seals and wrappings in place.

Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us not to use them. If you use an item you will lose your right to cancel and we will only accept it as a return if the item is faulty
Once we receive notice from you that you wish to cancel your order and we have received the goods back in acceptable condition we will refund the purchase price for that item. You will have to pay the cost of returning the item to us.

Should you have any questions please do not hesitate to contact us on 01788 550556


Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is"and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

  • any loss of goodwill or reputation; or

  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.


Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Autopa Ltd and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on
INTERNATIONAL +44 1788 550556
UK Phone: 01788 550556
Fax: 01788 550265

© 2012 Autopa Limited. All Rights Reserved.